Last Updated: 21-04-2025
Welcome to Soigné. We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit or use our website www.soigne.co.in.
1. About Us
Soigné is a registered trademark in India and is operated by MEENAKSHI & MUKUL KANT MAHAJAN EXCLUSIVE. This Privacy Policy governs your use of our website and services and describes how we handle your personal data.
By accessing or using our services, you consent to the collection, use, processing, and disclosure of your personal data in accordance with this Privacy Policy.
2. Information We Collect
a) Information You Provide
We collect personal information when you:
=> Create an account
=> Place an order
=> Contact us via support channels
=> Subscribe to our newsletters
a) Participate in promotions
This may include:
=> Full name
=> Email address
=> Mobile and landline numbers
=> Gender and Date of Birth
=> Address (billing and shipping)
=> Login credentials (user ID and password)
=> Eye prescription (where applicable)
=> Gift message
Note: We do not store your credit card, debit card, or net banking information on our servers.
b) Information Collected Automatically
When you interact with our website, we automatically collect:
=> IP address
=> Browser and device type
=> Usage and activity logs for diagnostic and analytical purposes.
3. Use of Your Information
We use your information to:
=> Fulfill your orders
=> Respond to your queries and requests
=> Customize and improve user experience
=> Send updates, offers, and promotions (with your consent)
=> Comply with legal obligations
Prevent fraud and enhance security
4. Sharing of Information
=> We may share your information with:
=> Service providers (e.g., payment gateways, courier services)
=> Affiliates and business partners
=> Legal authorities when required
Third parties during business transfers such as mergers or acquisitions
All third-party partners are contractually obligated to maintain data protection standards equivalent to ours.
5. Cross-Border Data Transfers
=> Your information may be transferred, stored, and processed outside India. By using our services, you consent to such cross-border data transfers.
6. Retention of Information
=> We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
7. Security of Your Information
=> We implement reasonable and industry-standard security measures to protect your data, including:
=> Secure Sockets Layer (SSL) encryption
=> Password protection and restricted access
=> Data minimization and encryption protocols
=> Internal access controls and employee training
=> Only authorized personnel with a need-to-know basis have access to your personal data. Employees and contractors are bound by strict confidentiality obligations.
8. Cookies
=> We use cookies to enhance your experience and gather analytics. Cookies help store preferences, track usage patterns, and optimize content delivery.
=> You can manage your cookie preferences in your browser settings. By accepting cookies, you consent to our use of any personal data collected via cookies.
9. Email & Communication
=> By registering on our website, you consent to receive:
=> Service-related emails (e.g., login, order updates)
=> Marketing communications and promotional offers
=> You may unsubscribe from promotional emails at any time by clicking the unsubscribe link provided in the email.
10. NDNC Policy
=> By registering on our website, you authorize us to contact you via:
=> Phone call
=> SMS
=> Email
=> This applies even if you are registered under DND/NCPR. This authorization remains valid for 365 days from the date of registration.
11. Your Rights
=> You have the right to:
=> Access the personal data we hold about you
=> Correct or update your information
=> Withdraw consent or request deletion (subject to legal obligations)
=> Object to certain types of processing
12. Business Transfers
=> In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will ensure the continued protection of your data under this policy.
13. Updates to This Policy
=> We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
If you have any questions or concerns about this Privacy Policy or your data, please contact: support@soigne.co.in
