Terms & Conditions
Soigné,is a registered trademark in india. Anyone copying any part or using any or complete part would be liable for suitable action. Soigné is an internet based content and e-commerce portal. This Agreement for the Terms and Conditions of use of the Soigné’s Website/s (hereinafter referred to as ‘Agreement’) describes certain terms and conditions to access and use the Website/s of the Soigné by a visitor or a registered user and order products (hereinafter referred to as the “End User”, “You” or “Your”)
1. Policy for NDNC
By using the website and/or registering yourself at Soigne.co.in you authorize us to contact you via email or phone call or sms or watsapp and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from the Soigné for the above mentioned purposes till 60 days of your registration with us. This Privacy Policy covers Soigné’s treatment of personally identifiable information that Soigné collects when you are on the Soigné site, and when you use Soigné’s services. This policy also covers Soigné’s treatment of any personally identifiable information that Soigné’s business partners share with Soigné. This policy does not apply to the practices of companies that Soigné does not own or control or to people that Soigné does not employ or manage. Soigné collects personally identifiable information when you register for a Soigné account, when you use certain Soigné products or services, when you visit Soigné pages, and when you enter promotions. Soigné may also receive personally identifiable information from our business partners. When you register with Soigné, we ask for your first name, last name, contact no, email, Date of birth and gender. Once you register with Soigné and sign in to our services, you are not anonymous to us. Also during registration, you may be requested to register your mobile phone and email id, pager, or other device to receive text messages, notifications, and other services to your wireless device. By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements or some advertising messages/emails from us
2. ACCEPTANCE OF TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THE SOIGNÉ RESERVES THE RIGHT TO ALTER, AMEND AND MODIFY THESE TERMS AND CONDITIONS AT ITS SOLE DISCRETION. ALL SUCH AMENDMENTS AND MODIFICATIONS WILL BE DULY NOTIFIED ON THIS WEBSITE. IF YOU ARE NOT AGREEABLE TO THE TERMS AND CONDITIONS WE REQUEST YOU NOT TO ACCESS THIS WEBSITE.
You expressly agree to be bound by this Agreement, irrespective of whether You are a registered member or a visitor, by using the information, tools, features and functionality located on this Website. As such, You agree to be bound by the terms and conditions detailed herein.
The Soigné recommends that, irrespective of whether You are a Visitor or a Registered Member who proposes to utilize the Service provided by the Soigné, to carefully read all the terms and conditions as provided herein. The said terms and conditions displayed are recommended to be saved for any future reference and for Your own records. Or You may even take a print out of the same.
The Soigné expressly states that the Services provided or offered by this Website and the Agreement which You are required to be bound by is meant only for individuals/entities who are permitted to enter into and be bound by a legal contract as per the prevalent laws. In the event, if You are not legally permitted to enter into a contract or are for some reason either due to Your age or any other reason not permitted to enter into an Agreement, then, You are not permitted to utilize the Services provided by this Website or enter into this Agreement. In the alternative You could order Products under parental supervision.
Your acceptance of this Agreement and utilization of Services implies and You expressly and implicitly represent to the Soigné that You are of the legal contracting age or operating under parental supervision and nothing will invalidate this Agreement. The Soigné has the right to bind You and your parents to this Agreement.
In the event that You are representing certain individual/s, Soigné/ies, third parties or any entities, in any capacity, then, You expressly confirm that You have the valid authority and the right to do so for and on behalf of them. By entering into this Agreement, You state that You have the right to bind such individual/s, Soigné/ies, third parties or any entities to this Agreement.
The Services made available on or through this Website has been made available to You for the specific purpose of enabling Users to purchase original merchandise such as eyewear (which includes both spectacles and contact Soigné) , watches and bags from various high end brands (collectively, "Products"). It is not intended to be providing You with any nature of certification, guarantee or warranty or any professional advice and is a mere information and guidance. By accessing, browsing and using this Website/s, You agree and acknowledge that You understand this limited and restricted use, and agree that You will not rely on the information and materials contained in this Website for any purposes except as is intended. You further agree that in all actual matters, You are ultimately responsible for determining Your specific requirements.
You are strictly prohibited from unauthorized use of our systems or this Website/s, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted to this Website.
You acknowledge that the Soigné may disclose and transfer any information that You provide through this Website to (i) our affiliate or information providers, (ii) to any third party but strictly with Your permission, or (iii) if we are legally bound to disclose any information due to compulsions under law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate, and by using and providing information through this Website You agree to such transfers.
You expressly agree and acknowledge that usage of the Website/s may be monitored, tracked and recorded. As such, You expressly consent to such monitoring, tracking and recording.
You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website during each session. By the continued accessing of this Website or the Services, You implicitly agree to be bound by the revised terms and conditions. Any such revisions will be duly posted on this Website and the Soigné may, if it chooses, send you an e-mail in this regard.
3. Eyeglasses at Rs.299/= offer's Terms and Conditions:
- This offer is applicable for some products only.
- Offer is valid till Stocks Lasts.
- Returns and exchange of the products will be done within 7 days from the date of delivery.
- By choosing to go for this offer, the customer hereby confirms that he/she has studied these detailed Terms and Conditions and agrees to be bound by the same.
- Every person who desires to avail this offer may do so pursuant to independent inquiry, investigation and analysis and shall not have any claim against Soigné, its employees, directors, representatives or affiliates whatsoever by reason of any loss which may be suffered by such person consequent to or in connection with the sale, whether by reason of anything stated or omitted to be stated herein.
- Soigné reserves the right to amend or modify these terms (including price) without giving any kind of prior intimation.
- These T&C’s are governed under the laws of India. All disputes will be settled in the exclusive jurisdiction of the courts of New Delhi.
- The product images shown under this offer are for illustration purposes only and may not be an exact representation of the product.
- The Soigné reserves the right to change the product images and specifications at any time without any prior notice.
- For more information or queries, get in touch here: support@soigne.co.in.
*In additions of these the terms of use on the Soigné website shall also be applicable.
4. DESCRIPTION OF SERVICE AND PRODUCTS
The Soigné provides an opportunity for You to purchase the Products from high end manufacturers and retailers. Upon placing order, the Soigné shall ship the Product to You and will be entitled to its payment for the Services.
All Products and information displayed on the Website/s constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as detailed in this Agreement. The Soigné may accept or reject Your offer in its sole discretion which cannot be contested by You.
The Soigné, to the best of its knowledge, has displayed or attempts to display on the Website/s as accurately as is possible, colours of the Products that is displayed on the Website/s. However, the colours visible to You is solely dependent on Your monitor. Hence, no guarantee is provided by the Soigné regarding Your visibility of the colours on the Website/s.
The Soigné does not provide any warranty or guarantee that the Product descriptions are accurate, complete, reliable, current, or error-free. If a Product offered by the Website/s is not as described, Your sole remedy is to return it in unused, unsoiled and resale condition. The Soigné currently offers you the following:
(a) Eyewear through its website www.soigne.co.in
5. YOUR OBLIGATION AND COVENATS TOWARDS THE PRODUCTS
In addition to Your other covenants in this Agreement, by ordering Product/s on the Website/s You acknowledge and agree that:
(a) You have a written and valid prescription from a doctor regarding your prescription glasses or Soignées and the information supplied to the Soigné will be accurate;
(b) You consent to the Soigné contacting your doctor to verify the authenticity of the prescription if required;
(c) That any non-delivery or wrong delivery of the Products by the Soigné due to error in the information provided by You, then, any re-delivery cost in addition to the initial cost will be billed to You;
(d) All information provided by You including your contact details, name and address, bank or credit card details are Yours and authentic and there is no misrepresentation or fraudulent act from Your end;
(e) That before placing an order You will check the Product description carefully. By placing an order for a Product You agree to be bound by the conditions of sale included in the item's description.
6. INFORMATION REQUIRED FROM YOU
Upon Your acceptance of agreeing to be a member and avail services from our Website/s, we would request You certain basic information for registration. Once You provide us with the details, we would request You for additional information in order to provide You with the services. However, we will not request You for any personal information or identity disclosure. All information provided form You will be treated as private and confidential. The same is more fully detailed under clause in Privacy Policy and Security below.
In compliance with this policy we disclose to our End-Users the usage of a third-party technology(UXCam) for data collection and comply will all applicable laws, rules and regulations, including screen recording of sessions within the scope of Soigné Android app. UXCam Inc. provides a software development kit which allows to record and analyse user behavior in mobile apps (the “Service(s)”). We agree that we will not provide any Sensitive Data to UXCam. UXCam shall use and maintain Customer Data only as set forth in this Agreement and the UXCam Privacy Policy available at www.uxcam.com/privacy , as may be updated from time to time.
7. ORDER FOR AND SUPPLY OF PRODUCTS
(a) You will have to submit Your Order for the purchase of the Product as detailed under the Website/s or you can e-mail us at sales@soigne.co.in or contact us at +91-9267961513.
(b) Once the order is submitted it an express intention to purchase the Product and the same may not be cancelled except as provided hereunder.
(c) Based on the information provided by You and subject to the Soigné’s verification of the same, the Orders will be accepted by the Soigné for processing.
(d) All orders will be processed once the Soigné receives the payment for the Product.
(e) You acknowledge that with respect to prescription glasses the Soigné reserves the right to verify the same with Your prescribing doctor as well as independent qualified optician. And the acceptance of the order by the Soigné is subject to the same.
(f) All orders will be confirmed via e-mail. (g) For COD orders Covenience Charges may be applied. (h) The Soigné will use its best efforts to ensure that order placed by You is successfully processed subject to the availability of the Product/s. In the event the Product/s is sold out or unavailable, the Soigné will intimate You regarding the same and either refund Your money or provide you with an opportunity to purchase a different Product of the same value.
8. PRICING AND PAYMENT
(a) The prices for Product/s are described on the Website/s and are incorporated into these terms by reference. All prices are in Indian rupees. The prices, products and services are subject to change at the Soigné’s discretion.
(b) All prices are exclusive or inclusive of any tax that may be required to be remitted to tax authorities.
(c) The Soigné will use its best efforts to ensure that the accuracy of the prices and price related information stated on the Website/s. The Soigné does not make any representation that the prices quoted on the Website/s will match the offers provided by stores.
(d) In the event of any inadvertent mistake by the Soigné in quoting the price, the Soigné will notify You of the error before Your payment is processed. You will then have the choice to either accept the correct price or to cancel Your Order.
(e) The Soigné accepts the following form of payments: a) Online payment via Credit Card, Debit Card, Net Banking and Paypal b) Cash on Delivery on limited locations c) Cash Deposit on our bank account
(f) You agree, understand, confirm and state that the card details provided by You to transact on the Website will be correct, accurate and is owned by You. In the event You use the card belonging to any third party, then, You confirm that you have been authorized to or expressly permitted by such third party to use the card for making payments.
(g) The Soigné will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.
(h) In addition to all other remedies available under law and equity and as detailed under this Agreement, the Soigné reserves the right to recover the cost of Product/s, collection charges, attorney’s charges etc., from an User using the Website/s fraudulently. Further, the Soigné reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website/s and any other unlawful acts or acts or omissions in breach of these terms and conditions.
9. DELIVERY AND CANCELLATION
(a) The Soigné expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website/s may not meet your expectations. There may be alteration with respect to you Order. This will be intimated to you by the Soigné. If you do not agree with the same, the Soigné will provide you an opportunity to wither receive a full refund or a voucher to be redeemed against the purchase of the alternative Product of the same value.
(b) Title and risk of loss for all Product/s ordered by You shall pass on to You upon the Soigné’s shipment to the shipping carrier.
(c) The Soigné will make the delivery on a ‘best effort’ basis after acceptance of Your order. Subject to events beyond the Soigné’s control, the Product/s will be shipped within 3 business days of the acceptance of the order.
(d) The Soigné will communicate the dispatch details to You and will ship the Product/s to the mailing address provided by You while placing the order. If you do not receive the Product/s within a reasonable period of time, You should immediately notify the Soigné.
(e) You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same.
(f) The Soigné reserves the right to cancel an order in case the order request is not acceptable to the Soigné. Upon such cancellation, the Soigné will refund the money to You. Any such cancellation shall be at the sole discretion of the Soigné and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, in accuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Soigné.
(g) In the event You desire to cancel any order, then, such cancellation must be done prior to the ’s dispatch of the Product/s to you. Once dispatched, the Soigné will not accept any cancellation request from Your end.
10. INTELLECTUAL PROPERTY
You acknowledge and agree that this Website and any necessary software used in connection with the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that any content or software on this Website, including its “look and feel” (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material is protected by national and international laws relating to copyrights, trademarks, service marks, patents or other proprietary rights. Except as expressly authorized by the Soigné You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on this Website, the Services offered thereto or any software thereto, in whole or in part.
You acknowledge that the entire Website and its contents including the software is owned or duly licensed to the Soigné and are protected by the Copyright laws in India and under international treaty provisions. All trademarks, service marks, and logos used and displayed on this Website are registered to and/or owned by their respective owners. Nothing on this Soigné Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks, service marks and logos displayed on the Website, without the prior written consent and permission of the Soigné or the respective owners.
You may download or print a copy of information provided on this Website for Your personal, internal and non-commercial use only. Any distribution, reprint or electronic reproduction of any content from this Website in whole or in part for any other purpose is expressly and explicitly prohibited without our prior written consent.
20. RETURN, REFUND OR EXCHANGE POLICY
The Soigné provides You a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy you’re your purchase provided You meet with the following conditions:
(a) The request for return, exchange or refund should be raised within 7 (Seven) days of the receipt of the products from our Website;
(b) The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
(c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
(d) You need to mention your order number, the date of order and your date of receipt;
(e) Ensure that the return package is appropriately sealed and sent to the Soigné as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
(f) The Soigné has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject;
(g) In case your request is accepted by our team, we would refund you an amount equivalent to shipping cost or provide you with an voucher;
(h) To request for a return, refund or exchange, please contact our customer care at +91-9267961513 or mail us at support@soigne.co.in and we will get in touch with you.
Following are the additional requirements for specific products:
(a) Some or all of the products could be NON- RETURNABLE and it would be clearly mentioned on the website.
(c) For glasses: Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Soigné is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse.
Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account.
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Soigné would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Soigné may provide reasonable assistance in this regard.
This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
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